Frequently Asked Questions

Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.

The eSIM serves as a digitalized SIM that grants you the ability to set up a mobile plan with your network provider sans the need for a physical nano-SIM card.

The process to activate your eSIM entails three basic steps: 1) Indicate your preferred destination 2) Opt for a data package 3) Scan the QR code on your mobile device.

While a physical SIM involves a miniature chip to be inserted into your phone, the eSIM functions as a digital SIM enabling you to engage a cellular plan with your carrier without the requirement of a physical nano-SIM.

For a lineup of eSIM compatible devices, head over to our dedicated page showcasing supported phones.

Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.